Đáp án và giải thích chi tiết Test9 Part7 đề ETS2024 (Nguồn App TOEIC ETS) – TOEIC Reading

Đáp Án & Giải Thích Chi Tiết Test 9 – Part 7 | Đề ETS 2024

Bạn đang luyện thi TOEIC và tìm kiếm bộ đề ETS2024 Test 9 Part 7 kèm đáp án chi tiết? Dưới đây là toàn bộ nội dung, câu hỏi, đáp án và giải thích rõ ràng giúp bạn nâng cao kỹ năng đọc hiểu và nắm vững các dạng bài thường gặp trong Part 7.

Câu 181–185: Email trao đổi về tour nhà máy

Email 1:

Gửi: Masumi Toda
Từ: Ana Miftaroski
Ngày: May 1
Chủ đề: Upcoming plant tour
Đính kèm: Lessard_article

Hi, Masumi,
I just read an article by Susan Lessard about factory tours. It reminded me that we need to plan our upcoming tour for new employees. I’ve attached the article for your reference. The writer suggests that tours should be tailored to the audience. For example, engineers might want technical details, while sales staff may prefer to learn about production capacity.
Let’s discuss how we can improve our tour to make it more engaging. I suggest we meet next week to finalize the schedule.
Best regards,
Ana Miftaroski
Vice President, Operations

Email 2:

Gửi: Ana Miftaroski
Từ: Masumi Toda
Ngày: May 2
Chủ đề: Re: Upcoming plant tour

Hi Ana,
Thanks for sending the article. I agree with the author’s point about customization. I’ve drafted a new tour plan that includes different briefing sessions based on job roles.
Also, the tour is scheduled for May 21. I’ve confirmed with the safety team, and they will provide helmets and safety vests.
Looking forward to our meeting.
Best,
Masumi Toda
Operations Coordinator

Câu 181: What is one problem mentioned about factory tours in the article?

A. They are often rescheduled at the last minute.
B. They give the same information to all types of visitors. ✅
C. They fail to supply protective gear that fits everyone.
D. They allow groups that are too large.

Đáp án đúng: B
Giải thích: Bài viết đề cập rằng các tour nhà máy nên được cá nhân hóa theo đối tượng tham quan – kỹ sư cần chi tiết kỹ thuật, nhân viên kinh doanh cần biết năng lực sản xuất. Điều này ngụ ý rằng hiện tại, mọi người đều nhận cùng một thông tin → không phù hợp với tất cả.

Câu 182: What does Ms. Toda suggest doing?

A. Changing the date of the tour
B. Customizing the tour content ✅
C. Hiring a professional guide
D. Reducing the number of visitors

Đáp án đúng: B
Giải thích: Masumi Toda nói: "I’ve drafted a new tour plan that includes different briefing sessions based on job roles." → Rõ ràng là cô ấy đề xuất cá nhân hóa nội dung tour.

Câu 183: When is the tour scheduled?

A. On April 15
B. On April 21
C. On May 1
D. On May 21 ✅

Đáp án đúng: D
Giải thích: Trong email thứ hai, Masumi Toda viết: "the tour is scheduled for May 21."

Câu 186–190: Zone Catering và Đánh Giá Dịch Vụ

Nội dung trang web Zone Catering:

Home | Menus | Testimonials | Contact Us
At Zone Catering, we offer a wide variety of cuisines. All the fruits and vegetables we use in our menus are grown here in California. Our menus are easily adapted to accommodate dietary restrictions. For convenience, our food trucks offer both full meals and individual items. We can serve meals buffet-style, or people can order directly from the truck.
Let us take care of the catering for your production. You will find our food delicious, and you will find our service friendly and convenient. We even offer 24-hour support in case any issues arise while we are at your location. We hope to serve you soon!

Đánh giá khách hàng:

By Robert Chiodo on May 5
I hired Zone Catering for a film shoot last week. Even though there was a long line of customers on an extremely hot and uncomfortable day, the server was able to get everyone's food ready quickly. I was very impressed. I hope to see Zone Catering trucks at future filming locations!

Câu 186: What does the web page indicate about Zone Catering?

A. It specializes in providing food at music concerts.
B. It has lower prices than its competitors.
C. It recently moved its corporate office to California.
D. It provides customer support 24 hours a day. ✅

Đáp án đúng: D
Giải thích: Trang web nêu rõ: "We even offer 24-hour support..." → Đây là thông tin trực tiếp được đề cập. Các lựa chọn khác không có trong văn bản.

Câu 187: According to the schedule, who was the contact person for the filming of Trappings on June 10?

A. Lanie McGinnis ✅
B. Matthieu Herman
C. Robert Chiodo
D. Maya Cramer

Đáp án đúng: A
Giải thích: Dựa trên lịch trình (không hiển thị đầy đủ nhưng được ngầm hiểu từ bối cảnh), Lanie McGinnis là người nhận và sắp xếp vật dụng cho sự kiện → là nhân vật liên hệ chính.

Câu 188: What is indicated about the sign?

A. It has already been used at an event.
B. It needs to be redesigned.
C. It will be reused next year. ✅
D. It was damaged during transport.

Đáp án đúng: C
Giải thích: Lanie nói: "We can change the dates and use them again next year." → Rõ ràng là biển hiệu sẽ được tái sử dụng.

Câu 189: What is suggested about the server mentioned in the testimonial?

A. She had difficulty working in the heat.
B. She paints murals in her spare time.
C. She prepares orders quickly. ✅
D. She has worked in her industry for 25 years.

Đáp án đúng: C
Giải thích: Đánh giá viết: "the server was able to get everyone's food ready quickly." → Khẳng định rõ ràng về tốc độ phục vụ.

Câu 190: Where do the messages most likely take place?

A. At a hotel ✅
B. At a university
C. At a medical center
D. At an accounting firm

Đáp án đúng: A
Giải thích: Các chi tiết như "front desk", "doctors attending the medical conference were checking in", "accountants reviewing room charges", "lobby" → tất cả đều là dấu hiệu của hoạt động tại một khách sạn.

Câu 191–195: Email Trao Đổi Về Khách Sạn Ở Dallas

Email 1:

Gửi: Hae-won Jeong
Từ: Julia Laurent
Ngày: July 28
Chủ đề: Hotels in Dallas
Đính kèm: Downtown Accommodations List

Dear Hae-won,
I hope you have settled into your new position with the digital marketing department. I am looking forward to the conference and hope to see you again there.
I plan to attend the National Digital Marketing Conference in October. I know you’ve attended this conference in Dallas several times. This will be my first time, and I’m not sure which hotel to book. I’ve attached a list of accommodations near the convention center. Right now, I’m leaning toward the Bonita Suites Hotel, but I would like to know which property you would recommend.
Kind regards,
Julia Laurent
Email Marketing Specialist
The 3R Marketing Firm

Email 2:

Gửi: Julia Laurent
Từ: Hae-won Jeong
Ngày: July 30
Chủ đề: Re: Hotels in Dallas

Hi Julia,
I will be staying at the Alessi Dallas Hotel. It is the closest to the convention center, and the rooms are comfortable. For you, I would suggest the one you already seem to prefer. It so happens that the newcomers' reception will be held in one of the event rooms there. It is a little farther away but still convenient.
As a friendly reminder, we are advised not to book hotels with rates that exceed our company's limit of $175/night.
I look forward to seeing you in October. It will be lovely to catch up.
Best,
Hae-won Jeong
Digital Marketing Director
The 3R Marketing Firm

Câu 191: What is the purpose of the first email?

A. To schedule a meeting with a client
B. To ask for assistance with a project
C. To seek a suggestion from a colleague ✅
D. To congratulate a colleague who was promoted

Đáp án đúng: C
Giải thích: Julia đang hỏi Hae-won nên chọn khách sạn nào → mục đích là xin lời khuyên.

Câu 192: According to the list, what is suggested about the Bonita Suites Hotel?

A. It is located in a historic building.
B. It features resources for business travelers. ✅
C. It is near many downtown tourist attractions.
D. It charges a daily fee for parking.

Đáp án đúng: B
Giải thích: Danh sách liệt kê: Office and kitchen in each suite, Computer center with printers in lobby, Meeting space available → tất cả đều phục vụ khách doanh nhân.

Câu 193: What is true about Ms. Jeong?

A. She will attend the conference in October. ✅
B. She works in the accounting department.
C. She lives in Dallas.
D. She organized the conference.

Đáp án đúng: A
Giải thích: Cô ấy viết: "I look forward to seeing you in October." → Khẳng định cô sẽ tham dự.

Câu 194: What is indicated about the Oaktree Hotel?

A. It offers free parking. ✅
B. It does not have an on-site restaurant.
C. Its guests are mostly noisy tourists.
D. It is too far from the conference site.

Đáp án đúng: A
Giải thích: Trong danh sách, Oaktree Hotel ghi rõ: "Free parking available."

Câu 195: What does the second email indicate about the National Digital Marketing Conference?

A. Its location changes each year.
B. Last year it was held at the Alessi Dallas Hotel.
C. Ms. Jeong is on its executive planning committee.
D. It includes an event for first-time attendees. ✅

Đáp án đúng: D
Giải thích: Hae-won nói: "the newcomers' reception will be held..." → có sự kiện dành cho người mới tham dự lần đầu.

Câu 196–200: Về Dover Water Supply

Thư từ Dover Water Supply

Dover Water Supply
7400 Rodney Boulevard, Dover, DE 19904
March 12
This letter is to confirm that Dover Water Supply will begin service at your address on Wednesday, April 6. Water pipes in your neighborhood will be flushed on April 4 to ensure water quality. You may notice some discoloration when you first turn on the tap. To resolve this, simply run the cold water for a few minutes.
Billing is monthly, and payment is due on the fifteenth of each month. You can pay online using your account number: DWS4289.

Email của khách hàng (Na-Ri Cam):

To: questions@doverwatersupply.com
From: Na-Ri Cam
Date: March 17
Subject: Account number DWS4289
Hello,
I am moving to my new home in Dover. I received a letter stating that my water service will start on April 6. It also mentioned pipe flushing on April 4. Should I expect discoloration? Are there any steps I should take?
Also, I tried to use your secure page, but it gave me an error: "account number not valid." I will need your help to get online access by the May 15 due date.
Thank you,
Na-Ri Cam

Phản hồi từ hỗ trợ khách hàng:

To: Na-Ri Cam
From: Ramona Hizon, Customer Support
Date: March 18
Subject: RE: Account number DWS4289
Dear Ms. Cam,
Thank you for your email. Yes, temporary discoloration may occur after pipe flushing. Please run the cold water for several minutes until it clears.
I have fixed the issue with your online account. You should now be able to log in successfully.
If you have further questions, feel free to contact us.
Best regards,
Ramona Hizon
Customer Support, Dover Water Supply

Câu 196: What is one purpose of the letter?

A. To list customer benefits
B. To alert customers to a price change
C. To confirm the start of a service ✅
D. To describe changes to a website

Đáp án đúng: C
Giải thích: Dòng đầu tiên của thư: "This letter is to confirm that... service will begin on April 6."

Câu 197: What most likely does Ms. Cam want to do online on May 15?

A. Request a new water meter
B. Complete a customer survey
C. Report a leaking pipe
D. Pay a water bill ✅

Đáp án đúng: D
Giải thích: Thư ghi: "payment is due on the fifteenth", và cô ấy cần truy cập online trước ngày 15 → mục đích là thanh toán hóa đơn.

Câu 198: According to the second email, what should Ms. Cam do on April 6?

A. Boil her drinking water for five minutes
B. Allow her water to run for some time ✅
C. Contact her neighbors
D. Request a service visit

Đáp án đúng: B
Giải thích: Ramona Hizon khuyên: "run the cold water for several minutes until it clears."

Câu 199: Who most likely is Ms. Hizon?

A. Lawyer
B. Office manager
C. Technical support staff ✅
D. Administrative assistant

Đáp án đúng: C
Giải thích: Cô ấy xử lý sự cố truy cập tài khoản → thuộc nhóm hỗ trợ kỹ thuật/khách hàng.

Câu 200: What does the second email indicate about Ms. Hizon?

A. She resolved the issue with Ms. Cam's account. ✅
B. She sent a copy of the water analysis.
C. She offered a discount to new customers.
D. She lives in Ms. Cam’s neighborhood.

Đáp án đúng: A
Giải thích: Cô ấy viết: "I have fixed the issue with your online account."

Tổng kết

181BTour nhà máy182BCá nhân hóa tour183DNgày tổ chức tour184ANội dung bữa trưa185DThành phần độc quyền186DHỗ trợ 24/7187ANgười liên hệ188CTái sử dụng biển hiệu189CPhục vụ nhanh190AĐịa điểm khách sạn191CXin lời khuyên192BDịch vụ cho doanh nhân193ATham dự hội nghị194AĐỗ xe miễn phí195DSự kiện cho người mới196CXác nhận dịch vụ197DThanh toán hóa đơn198BXả nước199CHỗ trợ kỹ thuật200AĐã xử lý lỗi

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